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What are the services Geant Online offering?
With Géant Online you can shop at home with your choice of our two convenient services:
  1. Geant Groceries
  2. Geant Electronics
What all products do Geant Groceries have?
Géant Groceries sells and delivers a comprehensive range of grocery items to homes in specific locations within Dubai. To check if your home is in one of our delivery areas, click here

How do Geant deliver Geant Electronics products?
Géant Electronics is a convenient and flexible way for you to shop for electronics and home appliances and have them delivered to your home. You can pay for products purchased using Géant Electronics with your choice of credit card.
When you make a purchase at Géant Electronics, we will deliver your new electronic equipment or home appliances anywhere in the UAE using the professional delivery services of Geant , Logistic partners and the supplier.
Geant/Logistic partner or the supplier will contact you by phone (mobile or home number—whichever you have provided) to confirm the delivery time and date. They can deliver to you between 10:00 am and 10:00 pm on the agreed date (within 48-72 hours from the time of order).
Delivery from Géant Electronics is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.

Disclaimer:-Geant Electronics items are delivered only to the physical location mentioned in the receipt when the order was made. The order cannot be delivered elsewhere, unless or until the customer himself present the Emirates ID and credit card used to purchase to Geant. 

What is 3-hour delivery?
Géant Online provide customers with an option of picking from multiple delivery slots across seven days including the current day. This means that we will be able to deliver your order when you are available. Please note, that same day delivery is only available for Géant Groceries.

The Géant Online delivery time slots are:

  • 10 AM - 01 PM
  • 01 PM - 04 PM
  • 04 PM - 07 PM
  • 07 PM - 10 PM
We will send you a message by SMS & E-mail 60 minutes prior to your delivery. To advise you about our arrival.

How does my order get packed?
Together our actions to help protect the environment add up. At Géant we are striving for a greener environment and use reusable jute bags rather than plastic bags . In the event that we do use plastic bags, they will be reusable bags and we ask that you to return the bags to the Géant delivery staff. All of the items you have ordered are handpicked and passed by a quality checkpoint before packaging and delivery. We also make sure that food items and non-food items are packed separately. 

How will the delivery be done?
At Géant we have our own fleet of vehicles and expert drivers. We have implemented a route-optimized delivery system to make sure that your delivery gets to you on time. However, adverse traffic and weather conditions may occasionally cause delays. 
Disclaimer:- Geant grocery will only be delivered to the physical address mentioned in the receipt. 

How do I track a delivery?
You will receive a phone call, email, or SMS notification once your order is dispatched from our warehouse. If you need to know the status of your order at any stage, please contact our Customer Service Team either by email at aftersales@geantonline.ae, by phoning our hotline 800 Gdirect  (4347328) 
or through our social media channels. If your order is delivered by our logistic partner, you'll get a unique tracking number and can track the progress of your order by visiting their website.

How do I pay?
You can pay by Credit Card and by Cash on delivery. At present you are only able to pay using Credit card/cash on delivery for Géant Groceries. For Géant Electronics products, payment should be made online by credit card at the checkout. 

Can I pay by Credit Card on Delivery?
Yes. Our drivers are equipped with Standard GPS machines and you can pay using credit card on delivery.

Do you have delivery charges?
Free delivery is available once your order reaches a minimum amount. In all other cases there is a small delivery charge, as detailed in the following table:
 Type  Location  Order Value  Delivery Charges
 Geant Grocery
 Dubai  (delivery areas )
 Up to AED 99.99
 AED 10
 
AED 100 and above Free

 Type  Location  Order Value  Delivery Charges
Geant Electronics All Emirate Up to AED 250 AED 15
AED 250 and above Free

*Disclaimer: The purpose of this website is a good relation of customers and Geant . Though we make sure that the products customers purchased are delivered on time. On certain occasions the delivery time may vary.