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  • When will I get my order?

    Géant Grocery: Géant Grocery delivery works on a system of pre-defined time slots. When you place your order at the Géant Online checkout, you will be able to select a time slot for delivery in Dubai from the four available. Before your order is delivered during the selected time slot, We will send you a message by SMS & E-mail 60 minutes prior to your delivery. To advise you about our arrival.  Click here to know more about our delivery system.

    Géant Electronics: Goods that you order through Géant Electronics will be delivered either by Geant/ Logistic partner or the supplier at the selected time and date mentioned on your invoice. Géant Customer Service will confirm your order before shipping to your address, and the delivery team will also contact you before delivering your order to your door. Géant Electronics delivers throughout the United Arab Emirates, including in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah and Al Ain.

  • Is ordering on Géant Online secure?

    We take security very seriously at Géant. To ensure our customers can enjoy a safe and secure experience with no hassles, payment is processed online via a secured connection certified by security standard organisations. 

  • How can I place an order at Geant Online?

    Log in with the email and password you used on registering an account with Geant Online. 
    Browse through the available categories and add products to cart.
    Click on checkout and choose your time slot and payment method.

  • I am uncomfortable ordering online. Is there a number I can call for reassurance?

    Yes, of course. If you have any questions or need any sort of information, you can call us any day of the week on 800 Gdirect(4347328)
    Our customer service representatives will help you with any enquiries you may have.

  • What if I’ve forgotten my password?

    Don’t worry. If you have forgotten your password you can always retrieve it by performing the following steps:
    •Click on the login tab in the header.
    •You will then see the text “Forgot your password?” Click on this text.
    •You will then be redirected to another page. Once on this page please follow the instructions.

  • How do I cancel an order I’ve placed by mistake?

    You can cancel your order at any time during the process before the status changes from “Placed” to “Processing”. This stops you from accidentally cancelling or changing your order once it has been submitted. If you have made a mistake and wish to cancel or alter an order, phone 800 Gdirect(4347328) or email at assit@geantonline.ae for assistance.

  • How do I delete an item from my shopping cart?

    If you added a product to the cart and decided not buy that item or want to increase or decrease the quantity, you can make changes at the time of checkout by:

    • Use the delete button seen at the right-hand side of each product.
    • Using the quantity box to enter the quantity of product you wish to buy(in numbers).
  • Does Géant deliver groceries to my area?

    To find out if we are able to deliver groceries and fresh foods to your location in Dubai, please check the list  of delivery areas. If your area is not on this list and you think we should deliver there, please let us know by completing the request form , including your name, address and phone number.

  • Which payment types do you accept?

    •  Credit card.
    •  Pay using Credit Card or Cash on delivery for Géant Grocery items.

  • How do I track my order?

    Géant Online’s easy to order and deliver service is aimed at 100% customer satisfaction. To know more about tracking an order and other delivery related information, Please click here

  • How much will I be charged for each delivery to my home?

    Delivery costs are based on the value of your order and where you live. Click here to know more about the delivery charges.

  • Why is a time slot unavailable in Géant Groceries?

    Each time slot closes three hours before it starts. This means that if you are ordering at 1:00 pm the earliest time slot that you can select is from 4:00 pm to 7:00 pm. This is to allow our staff the time to fulfil your orders.

  • Why are there no details of available time slots in the Géant Electronics Section?

    All Géant Electronics products are delivered by Geant, Logistic partners and/or the supplier. The delivery time for each item is mentioned on the product page. Logistic partners will deliver the product on the next day, and supplier-provided items will be delivered in the time frame mentioned (that is, in 48 hours, 72 hours, etc.).

  • What if the items I received was damaged?

    All our products are handpicked and go through a quality checkpoint before packing and shipping. Read our refund and return policies to know more.

  • How do I redeem my coupon voucher?

    When you place an order, please input the unique coupon code to the Discount code/voucher box to claim the coupon. We will automatically discount the coupon price from the original order value. 

  • Why am I having issue loading website on my browser?

    This may be because of the browser compatibility issue. Upgrade to the latest version of Internet Explorer , Google Chrome , Mozilla Firefox or other standard web browsers for better viewing experience. If the problem persists, please contact our customer service  at assist@geantonline.ae for support.

  • How do I update my account information?

    Once logged in, click on your name/username at the top bar of the website. That will take you to your account information page. You can change your email, password and shipping address under the ‘My Details’ section on your account information page.

  • How do I check my order history and re-order?

    Once logged in, click on your name/username on the drop-down bar at the top of the website. That will take you to your account information page. You can view your current orders, previous orders and your favorites under the ‘My Shopping’ section on your account information page. Clicking on your previous orders takes you to a new page, where you can view your order history and re-order any previous orders. On clicking Re-order a dialog box appear; click ‘ok’ to continue to checkout. To know more Click here